# Server incorrectly categorized **URL:** \ **Category:** Server operators\ **Created:** [September 7, 2018, 10:35pm UTC](https://community.ntppool.org/t/server-incorrectly-categorized/898 "2018-09-07T22:35:45Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![robertcope](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@robertcope](https://community.ntppool.org/u/robertcope)\ **Post date:** [September 7, 2018, 10:35pm UTC](https://community.ntppool.org/t/server-incorrectly-categorized/898/1 "2018-09-07T22:35:45Z")
Howdy! I recently created a new server in Singapore, but for whatever reason it has been classified as “europe gr”. Hopefully someone can get it classified correctly. [https://www.ntppool.org/scores/178.128.126.226](https://www.ntppool.org/scores/178.128.126.226) Thanks! ---
**Author:** ![avij](https://sea2.discourse-cdn.com/flex016/user_avatar/community.ntppool.org/avij/32/197_2.png) [@avij](https://community.ntppool.org/u/avij)\ **Post date:** [September 21, 2018, 8:32am UTC](https://community.ntppool.org/t/server-incorrectly-categorized/898/2 "2018-09-21T08:32:25Z")
I think the proper channel for such requests is to write an email to [server-owner-help@ntppool.org](mailto:server-owner-help@ntppool.org) ---
**Author:** ![alica](https://sea2.discourse-cdn.com/flex016/user_avatar/community.ntppool.org/alica/32/337_2.png) [@alica](https://community.ntppool.org/u/alica)\ **Post date:** [September 22, 2018, 7:34am UTC](https://community.ntppool.org/t/server-incorrectly-categorized/898/3 "2018-09-22T07:34:53Z")
The support email did not respond well. Back in June I requested the removal of my weak server out of tw zone, but did not get a reply. After a month I had the removal done by posting [here](https://community.ntppool.org/t/adding-servers-to-the-china-zone/88/156?u=alica)… ---
**Author:** ![robertcope](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@robertcope](https://community.ntppool.org/u/robertcope)\ **Post date:** [September 27, 2018, 3:03pm UTC](https://community.ntppool.org/t/server-incorrectly-categorized/898/4 "2018-09-27T15:03:02Z")
Yeah, I’ve emailed and haven’t heard anything back. Dunno what else to do. ---
**Author:** ![publicarray](https://sea2.discourse-cdn.com/flex016/user_avatar/community.ntppool.org/publicarray/32/140_2.png) [@publicarray](https://community.ntppool.org/u/publicarray)\ **Post date:** [September 28, 2018, 9:54am UTC](https://community.ntppool.org/t/server-incorrectly-categorized/898/5 "2018-09-28T09:54:11Z")
Maybe kindly ask @ask to look into it for you. ---
**Author:** ![robertcope](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@robertcope](https://community.ntppool.org/u/robertcope)\ **Post date:** [September 28, 2018, 11:37am UTC](https://community.ntppool.org/t/server-incorrectly-categorized/898/6 "2018-09-28T11:37:12Z")
I’ve emailed, I’ve messaged, and I’ve posted here… pretty sure I’ve covered the bases of asking ask. ---
**Author:** ![littlejason99](https://sea2.discourse-cdn.com/flex016/user_avatar/community.ntppool.org/littlejason99/32/242_2.png) [@littlejason99](https://community.ntppool.org/u/littlejason99)\ **Post date:** [September 28, 2018, 12:45pm UTC](https://community.ntppool.org/t/server-incorrectly-categorized/898/7 "2018-09-28T12:45:13Z")
Did you email ask directly at: [ask@develooper.com](mailto:ask@develooper.com) He must be really busy right now, have some person thing going on, or have limited internet as he is usually always on top of things here. ---
**Author:** ![robertcope](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@robertcope](https://community.ntppool.org/u/robertcope)\ **Post date:** [September 29, 2018, 12:10pm UTC](https://community.ntppool.org/t/server-incorrectly-categorized/898/8 "2018-09-29T12:10:16Z")
Yeah, kinda makes me wonder if he shouldn’t nominate a #2 or something. Maybe there is one. Seems like a big bit of infrastructure to hinge on one person. ---
**Author:** ![iocc](https://avatars.discourse-cdn.com/v4/letter/i/ba9def/32.png) [@iocc](https://community.ntppool.org/u/iocc)\ **Post date:** [October 9, 2018, 7:01pm UTC](https://community.ntppool.org/t/server-incorrectly-categorized/898/9 "2018-10-09T19:01:34Z")
> [@robertcope](#): > > Howdy! I recently created a new server in Singapore, but for whatever reason it has been classified as “europe gr”. Hopefully someone can get it classified correctly. > > [https://www.ntppool.org/scores/178.128.126.226](https://www.ntppool.org/scores/178.128.126.226) Howdy! Ok, changed to asia sg instead. europe gr doesnt seem right. ---
**Author:** ![mich](https://sea2.discourse-cdn.com/flex016/user_avatar/community.ntppool.org/mich/32/363_2.png) [@mich](https://community.ntppool.org/u/mich)\ **Post date:** [May 21, 2019, 2:30pm UTC](https://community.ntppool.org/t/server-incorrectly-categorized/898/10 "2019-05-21T14:30:35Z")
> [@robertcope](#): > > Seems like a big bit of infrastructure to hinge on one person. Did we advanced on this topic? ---
**Author:** ![cunnie](https://sea2.discourse-cdn.com/flex016/user_avatar/community.ntppool.org/cunnie/32/81_2.png) [@cunnie](https://community.ntppool.org/u/cunnie)\ **Post date:** [June 19, 2019, 7:20pm UTC](https://community.ntppool.org/t/server-incorrectly-categorized/898/11 "2019-06-19T19:20:54Z")
Hi @iocc, Could you also please move [https://www.ntppool.org/scores/165.22.96.232](https://www.ntppool.org/scores/165.22.96.232) to [@](https://www.ntppool.org/zone/@) [asia](https://www.ntppool.org/zone/asia) [sg](https://www.ntppool.org/zone/sg), too? I sent an email to [server-owner-help@ntppool.org](mailto:server-owner-help@ntppool.org) two days ago, but no change, and I’m loath to pester Ask. Thanks, —Brian ---
**Author:** ![iocc](https://avatars.discourse-cdn.com/v4/letter/i/ba9def/32.png) [@iocc](https://community.ntppool.org/u/iocc)\ **Post date:** [October 6, 2019, 12:01pm UTC](https://community.ntppool.org/t/server-incorrectly-categorized/898/12 "2019-10-06T12:01:23Z")
Hi Brain, Seems fixed already 🙂 /iocc ---
**Author:** ![NTPman](https://sea2.discourse-cdn.com/flex016/user_avatar/community.ntppool.org/ntpman/32/450_2.png) [@NTPman](https://community.ntppool.org/u/NTPman)\ **Post date:** [October 17, 2019, 6:04am UTC](https://community.ntppool.org/t/server-incorrectly-categorized/898/13 "2019-10-17T06:04:54Z")
Hi @iocc and @elljay, Seemingly the IPv4 address of the servers [https://www.ntppool.org/user/takerukoushirou](https://www.ntppool.org/user/takerukoushirou) are incorrectly categorized to be in Switzerland (ch) instead of France (fr). Both geoip and traceroute shows that the servers are located in France. I have inter-country packet delays (\> 20ms) from Switzerland. The IPv6 addresses are correctly categorized to be in France. Since these servers are not mine, you may wish to check with the owner. ---
**Author:** ![elljay](https://avatars.discourse-cdn.com/v4/letter/e/5fc32e/32.png) [@elljay](https://community.ntppool.org/u/elljay)\ **Post date:** [October 17, 2019, 8:39am UTC](https://community.ntppool.org/t/server-incorrectly-categorized/898/14 "2019-10-17T08:39:16Z")
Hi, agreed - doesn’t look right. I’ll change them from CH to FR… ---
**Author:** ![NTPman](https://sea2.discourse-cdn.com/flex016/user_avatar/community.ntppool.org/ntpman/32/450_2.png) [@NTPman](https://community.ntppool.org/u/NTPman)\ **Post date:** [October 17, 2019, 9:16am UTC](https://community.ntppool.org/t/server-incorrectly-categorized/898/15 "2019-10-17T09:16:54Z")
Excellent, thanks a lot! ☀