# Manage/Auth system down? **URL:** \ **Category:** Uncategorized\ **Created:** [May 8, 2021, 11:36am UTC](https://community.ntppool.org/t/manage-auth-system-down/2000 "2021-05-08T11:36:57Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![alanw](https://avatars.discourse-cdn.com/v4/letter/a/ebca7d/32.png) [@alanw](https://community.ntppool.org/u/alanw)\ **Post date:** [May 8, 2021, 11:36am UTC](https://community.ntppool.org/t/manage-auth-system-down/2000/1 "2021-05-08T11:36:57Z")
It appears the manage service ([https://manage.ntppool.org/](https://manage.ntppool.org/)) is down/unavailable. I’m getting the same behaviour on both the normal and the beta sites. So maybe the problem is actually the authentication system. ![Screenshot 2021-05-08 at 11.57.57](https://us1.discourse-cdn.com/flex016/uploads/ntppool/original/1X/0f48d548c381eb933ce99e6eb018b827a42014ef.png) The status page ([https://status.ntppool.org/](https://status.ntppool.org/)) suggests everything is fine. Maybe the status page could check the auth system as well? The reason being that a user can’t use the admin system if the auth system doesn’t work. I didn’t know about the status page until I had a hunt around. It looks like ‘something’ happened recently to the monitoring probes but has recovered. But I’m still unable to log in to curse the NJ monitoring station/Zayo. ![Screenshot 2021-05-08 at 12.24.15](https://us1.discourse-cdn.com/flex016/uploads/ntppool/original/1X/c649b27d09e4f9bdfa535ce453e2a30881b26459.png) ---
**Author:** ![elljay](https://avatars.discourse-cdn.com/v4/letter/e/5fc32e/32.png) [@elljay](https://community.ntppool.org/u/elljay)\ **Post date:** [May 8, 2021, 11:45am UTC](https://community.ntppool.org/t/manage-auth-system-down/2000/2 "2021-05-08T11:45:27Z")
Yes, same for me too on live and beta. We’ll just have to hope that @ask notices and fixes it… 🤷‍♂️ ---
**Author:** ![stevesommars](https://sea2.discourse-cdn.com/flex016/user_avatar/community.ntppool.org/stevesommars/32/2075_2.png) [@stevesommars](https://community.ntppool.org/u/stevesommars)\ **Post date:** [May 8, 2021, 1:01pm UTC](https://community.ntppool.org/t/manage-auth-system-down/2000/3 "2021-05-08T13:01:59Z")
The last probe from monewr1 I observed was 2021-05-08 07:00:03 UTC. I no longer have any access to monewr1 & so cannot investigate. ---
**Author:** ![comperem](https://sea2.discourse-cdn.com/flex016/user_avatar/community.ntppool.org/comperem/32/1438_2.png) [@comperem](https://community.ntppool.org/u/comperem)\ **Post date:** [May 8, 2021, 3:19pm UTC](https://community.ntppool.org/t/manage-auth-system-down/2000/4 "2021-05-08T15:19:16Z")
Ditto. Management link is not working. Perhaps after this is finished a Management Portal entry can be made on the Status page 😂😂😂 ![Screenshot at 2021-05-08 11-17-12](https://us1.discourse-cdn.com/flex016/uploads/ntppool/original/1X/4314592c7e71d562856cfd59d54749e45d274eca.png) ---
**Author:** ![elljay](https://avatars.discourse-cdn.com/v4/letter/e/5fc32e/32.png) [@elljay](https://community.ntppool.org/u/elljay)\ **Post date:** [May 8, 2021, 8:53pm UTC](https://community.ntppool.org/t/manage-auth-system-down/2000/5 "2021-05-08T20:53:57Z")
Perhaps after this is finished more than one person should have admin access! 😱 🤦‍♂️ ---
**Author:** ![elljay](https://avatars.discourse-cdn.com/v4/letter/e/5fc32e/32.png) [@elljay](https://community.ntppool.org/u/elljay)\ **Post date:** [May 9, 2021, 2:02pm UTC](https://community.ntppool.org/t/manage-auth-system-down/2000/6 "2021-05-09T14:02:32Z")
Looks like he’s noticed! [https://status.ntppool.org/](https://status.ntppool.org/) ---
**Author:** ![ask](https://sea2.discourse-cdn.com/flex016/user_avatar/community.ntppool.org/ask/32/907_2.png) [@ask](https://community.ntppool.org/u/ask)\ **Post date:** [May 10, 2021, 12:21am UTC](https://community.ntppool.org/t/manage-auth-system-down/2000/8 "2021-05-10T00:21:12Z")
Indeed I did; apologies for not updating here or on the status page earlier! It was pretty bumpy to figure out what was going on. We kept debugging after having the systems stable and we think we were hit by [this issue](https://github.com/opencontainers/runc/issues/2865). (Downgrading `runc` got everything stable again after a bit of cleanup). It’s been a long long year (as it’s been for many of you!) so my work has been quietly keeping things running and not much participation here. Upgrading and ending up with a “bad” version of a component in the system earlier in the week was part of the work to get everything back in shape and get back to work improving things. 🙂 ---
**Author:** ![elljay](https://avatars.discourse-cdn.com/v4/letter/e/5fc32e/32.png) [@elljay](https://community.ntppool.org/u/elljay)\ **Post date:** [May 10, 2021, 7:31am UTC](https://community.ntppool.org/t/manage-auth-system-down/2000/9 "2021-05-10T07:31:23Z")
It’s been quite a year yes! 😶 Does anyone other than yourself have admin access? ---
**Author:** ![elljay](https://avatars.discourse-cdn.com/v4/letter/e/5fc32e/32.png) [@elljay](https://community.ntppool.org/u/elljay)\ **Post date:** [May 10, 2021, 8:34am UTC](https://community.ntppool.org/t/manage-auth-system-down/2000/10 "2021-05-10T08:34:02Z")
Having trouble resolving the IP address for management pages currently: DNS\_PROBE\_FINISHED\_NXDOMAIN ``` root@sam:~# host manage.ntppool.org Host manage.ntppool.org not found: 2(SERVFAIL) root@sam:~# host ntppool.org ntppool.org has address 147.75.38.240 ``` * * * ``` root@sam:~# host manage.ntppool.org 2001:8b0::2021 Using domain server: Name: 2001:8b0::2021 Address: 2001:8b0::2021#53 Aliases: Host manage.ntppool.org not found: 2(SERVFAIL) root@sam:~# host manage.ntppool.org 217.169.20.20 Using domain server: Name: 217.169.20.20 Address: 217.169.20.20#53 Aliases: Host manage.ntppool.org not found: 2(SERVFAIL) root@sam:~# host manage.ntppool.org 9.9.9.9 Using domain server: Name: 9.9.9.9 Address: 9.9.9.9#53 Aliases: manage.ntppool.org is an alias for ewrlb.develooper.com. ewrlb.develooper.com has address 147.75.38.240 Host ewrlb.develooper.com not found: 2(SERVFAIL) ``` Only Google seems to have it: ``` root@sam:~# host manage.ntppool.org 8.8.8.8 Using domain server: Name: 8.8.8.8 Address: 8.8.8.8#53 Aliases: manage.ntppool.org is an alias for ewrlb.develooper.com. ewrlb.develooper.com has address 147.75.38.240 ``` Going to [https://147.75.38.240/manage](https://147.75.38.240/manage) gives “default backend - 404” once past the certificate errors. ---
**Author:** ![comperem](https://sea2.discourse-cdn.com/flex016/user_avatar/community.ntppool.org/comperem/32/1438_2.png) [@comperem](https://community.ntppool.org/u/comperem)\ **Post date:** [May 12, 2021, 5:25pm UTC](https://community.ntppool.org/t/manage-auth-system-down/2000/11 "2021-05-12T17:25:02Z")
hello, great job @ask , the improved status page was super helpful, even before the issue was resolved ![Screenshot at 2021-05-12 13-22-52](https://us1.discourse-cdn.com/flex016/uploads/ntppool/original/1X/ab663e52270ad901271e7acb655b33f10fcbccce.png) I had never heard of Ceph file system before this 😂 😂 😂