# Expected wait for a vendor zone request?

**URL:** <https://community.ntppool.org/t/expected-wait-for-a-vendor-zone-request/1797>\
**Category:** Uncategorized\
**Created:** [October 6, 2020, 1:48pm UTC](https://community.ntppool.org/t/expected-wait-for-a-vendor-zone-request/1797 "2020-10-06T13:48:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![thakis](https://avatars.discourse-cdn.com/v4/letter/t/8dc957/32.png) [@thakis](https://community.ntppool.org/u/thakis)\
**Post date:** [October 6, 2020, 1:48pm UTC](https://community.ntppool.org/t/expected-wait-for-a-vendor-zone-request/1797/1 "2020-10-06T13:48:45Z")

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Hi,

we requested a vendor zone 1.5 months ago, for a small hobby OS that should generate negligible amounts of traffic.

The documentation strongly encourages setting up a vendor zone for using the pool, and it says requests should take a week or two.

I’ve emailed the support address a few times but haven’t heard back.

Is this expected? Am I doing something wrong?

Thanks,  
Nico

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**Author:** ![jch](https://sea2.discourse-cdn.com/flex016/user_avatar/community.ntppool.org/jch/32/530_2.png) [@jch](https://community.ntppool.org/u/jch)\
**Post date:** [October 7, 2020, 3:08pm UTC](https://community.ntppool.org/t/expected-wait-for-a-vendor-zone-request/1797/2 "2020-10-07T15:08:39Z")

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Only 1.5 months? I’ve been waiting since September 2018 ☹

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**Author:** ![thakis](https://avatars.discourse-cdn.com/v4/letter/t/8dc957/32.png) [@thakis](https://community.ntppool.org/u/thakis)\
**Post date:** [October 7, 2020, 8:32pm UTC](https://community.ntppool.org/t/expected-wait-for-a-vendor-zone-request/1797/3 "2020-10-07T20:32:33Z")

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Yikes.

Do people just hardcode [pool.ntp.org](http://pool.ntp.org) then?

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**Author:** ![alica](https://sea2.discourse-cdn.com/flex016/user_avatar/community.ntppool.org/alica/32/337_2.png) [@alica](https://community.ntppool.org/u/alica)\
**Post date:** [October 9, 2020, 3:58am UTC](https://community.ntppool.org/t/expected-wait-for-a-vendor-zone-request/1797/4 "2020-10-09T03:58:13Z")

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Other volunteers cannot help this. And hardcoding `pool.ntp.org` is at least better than hardcoding IP address. Or you may consider using time service from Google/Facebook/Cloudfare etc.